A better alternative to smoking

Try IQOS for 7 days before buying it.
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IQOS 3 DUO limited edition
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Heated Tobacco Sticks Selection

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IQOS 3 DUO
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Try an IQOS device for 14 days before buying
Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 DUO device.
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
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Something we haven’t covered?
There are several ways you can reach us.
Chat to our personal coaches in real time. They’re available every day from 8:00 PM to 6:00 PM. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Twitter account is available every day from 8:00 AM to 6:00 PM. Tweet us your questions and we’ll get back to you in a flash/minutes.
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.