If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Find the answer in our FAQs
Something we haven’t covered?
There are several ways you can reach us.
Chat to our personal coaches in real time. They’re available every day from 8:00 PM to 6:00 PM. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Twitter account is available every day from 8:00 AM to 6:00 PM. Tweet us your questions and we’ll get back to you in a flash/minutes.
Write to us. Our inbox is never too full.
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.